The Process
A transparent walkthrough of how we handle your request — from browsing to delivery. These products are for educational and wellness optimization purposes only.
Before You Begin
We are not a pharmacy. We are a wellness compound sourcing company. This means you do not need a prescription to submit a request with us, but it also means we are not providing medical advice, prescribing anything, or monitoring your health outcomes.
Our process is simple: you browse our catalog, submit a request, our team confirms and arranges fulfillment, and your order ships quickly. At every step, we encourage you to involve a qualified professional in your research decisions.
The request form includes an acknowledgment that you understand the nature of these products as educational and wellness-focused items that are not FDA-approved treatments. This acknowledgment is required to complete a request.
Step by Step
Explore our 49 compounds across multiple research categories. Each product page includes an educational summary of the compound's published research context and commonly studied applications. Use this to inform your decision — not as a substitute for professional guidance.
We recommend reviewing our Research page and consulting a qualified healthcare provider to determine which compounds, if any, are appropriate for your individual situation before submitting a request.
Click any product to open a request form. You will provide your name, email, phone number, and a brief description of your interest. The form includes a required acknowledgment confirming that you understand these products are for educational and wellness purposes only and are not FDA-approved treatments. You may optionally note any specific questions for our team.
Submitting a request does not obligate you to purchase. Our team will contact you to discuss your inquiry before any payment is arranged.
Our team contacts you within 24 hours of your request. We confirm compound availability, answer questions about sourcing, and discuss any specifics about your order. We cannot provide medical advice, recommend specific compounds for health conditions, or suggest dosing for therapeutic purposes.
If you have health conditions or are taking medications, please ensure you have consulted a licensed healthcare provider before finalizing your order. We reserve the right to decline requests that raise significant safety concerns.
Once confirmed, payment is arranged securely. Your order ships in professional-grade, temperature-controlled packaging with tamper-evident seals. Orders are tracked and typically delivered within 2–3 business days nationwide.
Please review your order upon receipt. If anything appears incorrect or packaging is compromised, contact us immediately. Our 30-day satisfaction policy covers quality issues with any order.
Intake Acknowledgment
When you submit a request, you are acknowledging the following. This language is included in every request form and is required to proceed.
Representative view of the intake request form
“I understand these products are for educational and wellness optimization purposes only, are not FDA-approved treatments, and I am voluntarily requesting more information.”
Common Questions
No. Kenko is not a pharmacy and does not operate under a prescribing model. However, we strongly encourage you to consult with a qualified healthcare provider before using any of our products. We are an educational and sourcing company, not a medical provider.
Our team cannot recommend specific compounds for health conditions or tell you what is "right" for your situation — that would constitute medical advice, which we are not qualified or licensed to provide. We can answer questions about our sourcing and the published research context for any compound. For personalized guidance, please consult a licensed healthcare provider.
Yes. Submit an inquiry through our contact page or use the request form and note that you would like to speak with someone first. Our team will reach out within 24 hours. We are happy to discuss sourcing and research context — just not medical advice.
Our 30-day satisfaction policy covers quality issues with any order — including packaging integrity and incorrect products. We do not accept returns on opened compounds for safety reasons. Contact us within 30 days of receipt for any quality concerns.